Global Employment / EOR
Hire, pay, and stay compliant in countries where you have no entity — composed from ModernHRTech shared platforms
Cases & Operations
Worker and customer inquiries triaged by EOR agents, escalated to specialists with full context.
Cases / 100 workers
18
Self-service resolution
71%
Avg resolution time
6.2h
Open cases
43
Recent cases
| Case | Subject | Worker | Country | Channel | Status | SLA |
|---|---|---|---|---|---|---|
| C-4821 | Payslip explanation request | Aarav Mehta | India | Employee Portal | Resolved by AI | 4 min |
| C-4819 | Tax class correction | Jonas Becker | Germany | Payroll Agent | With specialist | 3h left |
| C-4815 | Mutuelle enrollment question | Chloé Martin | France | Resolved by AI | 11 min | |
| C-4810 | Employment verification letter | Wei Ling Tan | Singapore | Employee Portal | Resolved (self-service) | 1 min |
| C-4806 | Aguinaldo calculation | Lucía Fernández | Mexico | Slack | Awaiting info | 18h left |